efficiency is the key
Challenge:
Our client leadership was receiving a myriad of reporting in a variety of formats from different sources. Reports spanned many areas including financials, operations, customer service, security and more. It was difficult to maintain a clear picture of the overall business performance and identify key areas on which to focus. They asked WCG to help them consolidate and bring structure to the reporting to make it more digestible and actionable.
using the right tool
Approach:
Collaboration with the client helped us understand key drivers of their business health and identify the information that leaders would find most useful in real time or near real time. Input was carefully collected and requirements for the dashboard were developed, determining the source of data, stability of data, frequency of updates, etc. Data pipelines and a database were built to continuously ingest the data from these sources. Finally, the database was piped into Tableau for outstanding integration and visualizations that are easy to understand and help guide leaders to areas for further focus. We recommended further functionality and visualizations to enable detailed investigation and diagnosis of trend drivers in a matter of minutes instead of a series of questions and new report requests.
Outcome:
As a result, the efficiency gains for the leadership team allowed for better operations planning and secured longterm financial security
